How to develop a content marketing strategy for your SME

Small- and medium-sized enterprises (SMEs) face many challenges, especially when it comes to developing an effective content marketing strategy. You might feel restricted by time and budget constraints, or maybe you’re daunted by the thought of adding your voice to a market already saturated with content.

Whatever your misgivings, don’t let them stop you.

A content marketing strategy is your key to creating engaging content. It’s your ticket to understanding what content to produce, when to produce it, and who you’re producing it for. A strategy also helps you gain insights into who is actually reading your content and what separates you from your competitors.

To help you begin, I’ve compiled five things you need to do in order to begin building a great content marketing strategy:

1) Create customer personas

Every piece of content you create should be relentlessly focused on your customers. I cannot stress this enough: your content isn’t about you—it’s about them. But if you don’t know who your audience is, you can’t create content that appeals to them. That’s where customer personas come in.

Think of a persona as a “snapshot” of your target audience. You want your personas to answer the following questions:

Staysure - Disappearing World

Our ‘Disappearing World’ piece for Staysure aimed to appeal to an audience that cared about the environmental impacts of travel

For example, if you were a SaaS company building customer profiles, they might look like this:

Persona #1

Age: 40 – 65
Location: Urban/suburban
Salary: £100,000+
Education: Bachelor’s
Traits: Cautious of new expenditures, but wants software that will improve business day-to-day.
Appealing Factors
Goals: Expand business, grow sales, smooth daily operations.
Values: Simple UI, instructions in plain English, technology with low barrier to entry
Objections: Too much technical jargon, unnecessary features.
Persuaded by: Testimonials, product demonstrations, staff endorsement.
Trusts: Prominent sources (e.g. Moz, HubSpot)

Persona #2

Graphic Designer
Age: 25 – 40
Location: Urban
Salary: £20-30,000
Education: Master’s
Traits: Wants cutting edge software, but needs to be able to convince management.
Appealing Factors
Goals: Ease day-to-day, improve performance.
Values: Attention to detail, customisability, simple selling features.
Objections: High price point, complicated UI.
Persuaded by: Performance improvement reviews, technical specs, stat breakdowns.
Trusts: Word-of-mouth from other designers.

By better understanding your customers, you’ll be able to better target them with specific content that appeals to them, engages them, and overcomes their objections. The irony of this is that, according to the Content Marketing Institute, 70% of UK marketers consider creating more engaging content to be their top priority, but only 46% prioritise a better understanding of their audience.

So where do you get the information you need to construct your customer personas? Richard breaks down a number of ways in which you can identify your target audience, including data from Google Analytics, Facebook Insights, and YouTube viewing statistics.

2) Nail your voice and tone

In addition to building unique personas for your customers, you should also develop a voice and tone guide that copywriters can fall back on. While these two concepts might seem interchangeable, there’s a very important difference between them, as Ann Handley notes in her book Everybody Writes, “Voice doesn’t change, but your tone should, depending on the feeling you are trying to convey.”

Voice carries your brand identity. It’s the differentiator that sets you apart from your competitors and it should live on every piece of your content—from your homepage to your Twitter feed. An inconsistent voice or one that regularly redefines itself feels unstable and destroys their credibility.

Tone changes to appeal to specific customer personas. For example, your brand might embody “fun and exciting,” but maybe that manifests as “personable” on your FAQ page and “cheeky” in some of your targeted advertising. Joel Klettke’s strategy for defining tone is to rein it in with “X, but not Y” statements, such as:

Wiggle Cycling Guides

Wiggle’s guides do an excellent job of engaging a relevant audience, with a friendly and informed tone

3) Ideate 20-30 concepts

It may disappoint you to learn that my blog posts are not the result of spontaneous bursts of inspiration. There’s no moving dream sequence, no lightning bolt, no heavens parting, and no inspiring rays of light.

Instead, each time I write a new blog post, I consult a list of 31 possible topics that I have saved on a spreadsheet. Builtvisible and I brainstormed up this list months ago. We came up with was a list of article titles that complement their current content offerings, fall within my areas of expertise, and (hopefully) appeal to you—the reader.

Creative Planning

The end result is a handy list that helps me stave off writer’s block.

There are two key elements to a solid ideation strategy:

1. Organise your content under a handful of wider “umbrella categories.” For example, my blog posts this past month have all focused on content marketing strategies. Think of these as keywords, if that helps.

2. Use research and customer insights to inform your topics. You could publish the best piece in the world and it wouldn’t matter if your audience didn’t want to read it. Use tools, such as Builtvisible’s Content Strategy Helper, to mine trending data from sources like Google Search Trends, Twitter, YouTube, Reddit, and Google News. Figure out what users are searching for and where your area of expertise intersects with their questions.

4) Plan Out a Content Calendar

I’ve written before on why publishing content on a regular basis is key to customer retention. It gives your readers something new to look forward to, adds new value to your website, and keeps your content offerings fresh—which improves your search engine relevance, among other things.

But you can do more with a content calendar than leave yourself a Post-It note reminder to “write a new blog post.” Instead, consider Coca-Cola’s 70/20/10 content principle:

If your content is always safe, it will stagnate. Instead, try shaking up the status quo every once in a while. You certainly don’t need to stick to Coca-Cola’s 70/20/10 strategy, but you should occasionally rock the boat and give your readers something to form strong opinions over.

Ford's 'Don't Like and Drive' Instagram campaign - an excellent way of using a new format in a though provoking way

Ford’s ‘Don’t Like and Drive’ campaign – a simple yet thought provoking use of Instagram

Of course, you can also plan out what type of content you will publish. Shaking up the format of your content offerings and targeting users at different stages of the buyers journey will give your users more reasons to return to your website.

5) Create content with a goal

To quote Builtvisible’s Introductory Guide to Content Marketing:

“Content marketing is all about creating content that is of real value to your potential customers with the underlying intention of motivating them to take a particular action. This action is any interaction with your brand that drives profitability—whether it’s sharing your content with their network, signing up to your newsletter, purchasing your latest product or writing a review.”

In other words, the very definition of content marketing already inherently includes some goals:

1. Our content should create real value for our customers.
2. Our content should motivate them to take a particular action.

This is where having a content plan with clearly defined goals becomes necessary. Figure out who you’re targeting with your content, what value you want to impart (whether that’s education or entertainment), and what actions you want to prompt. Then figure out how to distribute and promote your content so that it reaches as much of your audience as possible.

Finally, make sure that your content contributes to the big picture. All savvy SMEs should have a business plan that lays out your business’s specific goals. Make sure your content contributes to these goals and furthers your brand.

Conclusion: our work is never done

But wait, you’re thinking. If customer personas, brand identity, brainstorming, a content calendar, and a business plan are all it takes to built a content marketing strategy, then why does Builtvisible’s Content Strategy include…

Well, that’s because a good content marketing strategy never stops improving. SMEs with a strategy can keep refining their strategy over time, thanks to data-driven insights. That means higher value content offerings, for both you and your customers.

So don’t let the scope of content marketing strategies frighten you. The return on investment is well worth the cost—an SME with a plan behind their content is one worth paying attention to.

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